Shipping Policy
Last updated: July 19, 2026
Thank you for shopping at Smart Estore. Below you will find all the information you need about our shipping process.
1. Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping (5–10 business days): Rates calculated at checkout
- Express Shipping (2–5 business days): Rates calculated at checkout
- Free Shipping: Available on orders above a minimum order value as displayed on our store
3. Domestic Shipping (Pakistan)
We ship to all cities and towns across Pakistan. Delivery times may vary depending on your location. Remote areas may experience slightly longer delivery times of up to 10–14 business days.
4. International Shipping
We currently offer international shipping to select countries. International delivery times vary by destination and typically take 10–21 business days. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.
5. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number. You can use this tracking number to monitor the status of your delivery through our courier partner's website.
6. Shipping Restrictions
We are unable to ship to P.O. Boxes or APO/FPO addresses. Certain products may have shipping restrictions due to their nature or destination country regulations.
7. Lost or Stolen Packages
Smart Estore is not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon request, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information. If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
8. Damaged Items in Transport
If you received your order damaged, please contact us immediately at support@smartestore.com with your order number and photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.
9. Contact Us
If you have any questions about your shipment, please contact us at support@smartestore.com.